Privacy Policy

Effective Date: [04/12/2025]
Last Updated: [04/12/2025]

Zen Whiskers (“we”, “us”, “our”) is committed to protecting the privacy of our clients and their cats. We collect and process personal and pet-related information to provide boarding, grooming, Reiki, and related services, operate our business, meet contractual and legal obligations, and protect the security of our systems and clients.

1. Accountability

Zen Whiskers is responsible for all Personal Information under our control and complies with Canadian privacy laws, including PIPEDA. We designate a Privacy Officer who ensures adherence to this Policy. Contact details are provided below.

2. Personal Information

2.1 Collection of Personal Information

We may collect:

  • Your name, email address, phone number, mailing/billing address, emergency contact

  • Pet information: cat’s name, age, breed, vaccination and medical information, medications, allergies, behaviour notes, veterinary clinic details, special instructions

  • Booking and service history including boarding, grooming, Reiki sessions, and care notes

  • Payment information processed through secure third-party providers (we do not store full card data)

  • Consent preferences (photo/media permissions, communication options)

2.2 Online / Website Information

If using our website or booking system, we may collect:

  • IP address, browser, device type

  • Website usage analytics

  • Cookies and tracking data (see Section 9)

2.3 Voluntary Information

Any information you choose to provide regarding your cat’s needs, health, or care preferences.

2.4 Aggregate Data

We may collect statistical “Aggregate Data” such as:

  • Website traffic patterns and usage statistics

  • Service popularity and booking trends

Aggregate Data is anonymous and used only to improve services, operations, or user experience. It cannot identify you or your cat.

3. Use & Disclosure of Personal Information

We use your information to:

  • Provide and manage services for your cat

  • Contact you about appointments or emergencies

  • Process payments and maintain business records

  • Support safe care through accurate pet information

  • If consented: take/use photos or videos for grooming records or marketing

  • Comply with insurance, legal, or veterinary requirements

We do not sell or distribute personal information to unrelated third parties.

Limited sharing may occur with:

  • Secure payment processors (e.g. Square)

  • Veterinary professionals in emergencies

  • Technology providers supporting secure systems

  • Legal authorities if required

4. Consent

By using our services, you consent to the collection and handling of information as outlined.
You may withdraw consent at any time — including photo/media consent — although some services may be affected.

5. Accuracy

We strive to ensure all data is accurate and current. You may request revisions anytime.

6. Protection and Safeguards

We protect information through:

  • Secure password-protected systems

  • Restricted internal access only to authorized staff

  • Safe handling and storage of any paper records

We take reasonable measures to prevent loss, theft, misuse, or unauthorized access.

7. Retention

We retain data only as long as required to:

  • Provide ongoing services

  • Maintain accurate health/service records for pet safety

  • Meet legal/insurance obligations

Information no longer needed is securely deleted or destroyed.

8. Access & Correction

You may request:

  • A copy of personal information we hold about you

  • Correction of inaccurate or outdated information

  • Deletion of information (unless legally required to retain)

  • Withdrawal of consent at any time

Requests can be made using the contact information below.

9. Cookies & Tracking

Our website may use cookies or similar technologies to:

  • Support basic functionality (e.g., booking forms)

  • Analyze website performance to improve services

You may disable cookies via browser settings — some site features may be affected.

10. Changes to This Policy

We may update this Policy periodically. A new “Last Updated” date will reflect any revisions. We encourage reviewing the Policy regularly.

11. Contact — Privacy Officer

For questions, concerns, or to make a privacy request, please contact:

Zen Whiskers — Privacy Officer
590 Hansen Drive
Regina, Saskatchewan, Canada
info@zenwhiskers.ca